Shipping costs depend on your choice of shipping (Air-, Sea- or Courier Shipment) and your choice of shipping agent/company. We are happy to assist with our advice and suggestions.
While packing is usually coordinated with the shipping company, products will be packed either in paper wrap, plastic wrap, bubble wrap, single carton box or any other material required to guarantee save shipping. Silica gel or desiccants are used in packing to absorb unwanted moisture. We understand that quality is of utmost importance. Our quality control checks each piece one by one before packing.
Yes of course! If you are a local, or driving through. Please let us know in advance and we'll have your order ready for you.
We require 50% Deposit payment from the total order amount at the time the order is placed. After the goods are ready for delivery to the local shipping agent/company, we will send you an e-mail to request the balance payment of 50%. After receiving the balance payment or at least the transfer receipt for the payment, we will then deliver the goods to the local shipping agent/company. If there is no balance payment received after 30 days starting from our notification, the order will be automatically canceled without any refund possible. Full payment is required for all purchase orders with total amount less than US $1,000. We accept payment by TT (Telegraphic Transfer) to our Bank Account or using Wise . We will start to process your order once we have received your payment. When the down payment is made, no refund or cancellation is possible!
Wise is a UK-based foreign exchange financial technology company which specializes in cross-border payment transfers. With Wise you can make secure- and low cost money transfers almost from any place in the world. Wise generally provides more transparency and lower fees compared to PayPal, especially for international transfers. They use mid-market exchange rates and a small fixed fee, while PayPal fees vary depending on multiple factors, like country and currency.
Once your order is shipped you will receive tracking details from the shipping agent/company.
Yes, all International orders are responsible for customs and duties.
Based on Indonesian Government regulation, all our online prices are in Indonesian Rupiah (IDR).
Unfortunately we do not offer exchanges.
First off, we’re so sorry! Occasionally we, or the people making your handiccrafts or garments can make a mistake. If you believe your item is faulty or we have sent the incorrect item please contact us via email at info@balihandicrafts.com so we can fix this for you ASAP.
Our Stores are located in the Legian and Seminyak area. Next time you’re planning a trip to Bali come and say hi! Our Stores only feature a selection of items sold online as wholesale/bulk is Made to order.
Yes. WISE is our payment gateway. If you prefer another way, please let us know. We are always happy to help.
Unfortunately once you have placed your order it cannot be cancelled or changed in any way.
