All prices on our web site include taxes and delivery to the selected shipping agent/company in Bali.
All other charges like shipping, insurance, C&F etc. are payable by the customer. You will be charged as-per-actual for these expenses. Minimum order quantities apply for wholesale prices. Regular customers enjoy better prices.
We require 50% Deposit payment from the total order amount at the time the order is placed. After the goods are ready for delivery to the local shipping agent/company, we will send you an e-mail to request the balance payment of 50%. After receiving the balance payment or at least the transfer receipt for the payment, we will then deliver the goods to the local shipping agent/company. If there is no balance payment received after 30 days starting from our notification, the order will be automatically canceled without any refund possible.
Full payment is required for all purchase orders with total amount less than US $1,000. We accept payment by TT (Telegraphic Transfer) to our Bank Account or using Wise.
We will start to process your order once we have received your payment. When the down payment is made, no refund or cancellation is possible!
We hope you loved your order, but if something wasn’t quite right rest assured you can return it to us subject to the following conditions:
Goods once shipped will not be taken back under any circumstances unless the goods sent are items other than ordered ones or a damage of the merchandise caused by us.
Claims for damage/negligence etc. with regards to quality control must be made within two weeks from date of receipt of goods at your destination.
Either replacement or a full refund will be given in those cases.
In case of damage due to the shipping process, the customer is required to deal with the shipping agent/company directly. We strongly suggest to buy Insurance for the shipment with the shipping agent/company.
Sincerely,
Basid Samsuri
